At ICON STORE, we fuel your passion for riding with premium motorcycle gear and accessories. Our shipping and returns policies are designed with the same precision engineering that goes into our products – straightforward, reliable, and built for performance.

SHIPPING INFORMATION

Order Processing Time

We shift into gear quickly with all orders processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

RIDER’S NOTE: Shipping times are estimates and may vary based on destination. We ship globally except to certain Asian regions and remote areas.

RETURNS & EXCHANGES

We stand behind our gear like we stand behind our bikes. If your purchase doesn’t meet your expectations, our streamlined returns process will get you back on the road quickly.

Non-Returnable Items

For safety and hygiene reasons, these products cannot be returned:

  • Eyewear (opened packaging compromises hygiene)
  • Filters (air & fuel filters cannot be resold once opened)
  • Custom/special order items from Exhaust or Body sections
  • Electronics & Mounts with activated software licenses

Return Policy Details

  • Return window: 15 days from delivery date
  • Items must be unused, with original tags and packaging
  • Original shipping fees are non-refundable (except for defective items)

How to Initiate a Return

Step 1: Submit Your Request

Email our Rider Support Team at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Number]”
  • Body:
    • Full Name
    • Order Number
    • Date of Purchase
    • Item(s) for return (include product name/SKU)
    • Reason for return
    • Preferred resolution (refund/exchange details)
    • Contact phone number

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (location-specific)

Step 3: Package and Ship

Include in your return package:

  • All original tags and accessories
  • A copy of your order confirmation
  • Clearly visible return authorization number

PRO TIP: Use a trackable shipping method. ICON STORE isn’t responsible for items lost in transit.

Step 4: Processing

Our warehouse team will inspect returns within 3-5 business days of receipt. You’ll receive email notifications about:

  • Refund processing
  • Exchange shipment
  • Any issues with your return

Refund Timeline & Methods

Refunds are processed to your original payment method within:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Exchange Options

For size/color exchanges (Boots, Casual Clothing, etc.):

  • Follow standard return process
  • Clearly state desired size/color
  • We’ll ship replacement after receiving original

For different product exchanges (e.g., Bike Protection for Audio & Speakers):

  • Return original item following standard procedure
  • Place new order for desired item
  • Refund will be processed separately

Damaged or Defective Items

If you receive damaged Brakes, faulty Batteries & Electrical components, or any defective gear:

  • Contact us immediately at [email protected]
  • Include photos of damage/defect
  • We’ll arrange prepaid return label if needed
  • Expect priority processing

URGENT SAFETY ISSUES? For problems with Full Face helmets or Brakes, call our hotline at [Insert Phone Number] during business hours.

RIDE WITH CONFIDENCE

At ICON STORE, we’re committed to ensuring you ride with gear that meets our high standards – from Air & Fuel systems to Dual Sport accessories. Questions? Fire up an email to [email protected] and our Rider Support Team will throttle up to assist you.

Rev responsibly, ride fearlessly.